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The government has now released its list of clinically vulnerable people who qualify for support during the coronavirus crisis. Supermarket bosses will have received this list and will be in the process of contacting their vulnerable customers to offer them priority booking for online shopping services. If you're a vulnerable person or live with someone who is, you may be looking for advice on what to do next regards grocery shopping. We've rounded up information from five major supermarkets to help…

Nov 02, 2020 The Sainsbury's website says: 'For vulnerable customers who have been invited to register for online deliveries, you will still need to enter your postcode and find an available slot. Sainsbury's charges £7 for delivery on orders under £40 and between 50p and £7 for orders worth more, depending on the day and time slot. There's a minimum order value of £25 but delivery is free for orders over £100 booked for between Monday and Thursday after 2pm. Nov 17, 2020 Like Asda, Sainsbury’s isn’t offering delivery slots on Christmas Eve. Sainsbury’s online is closed for delivery on December 24, 25 and 26. That means you’ll need to get your Christmas shopping. Sainsbury’s on-line is displaying a more healthy provide of meals delivery and click on & acquire slots than different supermarkets in the mean time, with the earliest delivery out there on Wednesday 18. The state of affairs modifications day-by-day and will range relying in your space.

Sainsbury's

The latest information on Sainsbury's blog says: 'We are giving our customers who are vulnerable priority access to our online home delivery service. So far we’ve been able to identify and prioritise hundreds of thousands of vulnerable people across the UK.

'The government have identified and shared with us the customers who they consider the most vulnerable, and we’re in the process of contacting these customers to offer them priority access to home delivery slots. We are waiting for the databases for Scotland, Wales and Northern Ireland and will contact vulnerable customers in those areas as soon as we are able.'

Sainsbury's has a number to call if you haven't received a vulnerable person letter

How do I book a Sainsbury's home delivery slot for a vulnerable person?

You need to follow instructions from the text message or letter you received to register as vulnerable on the government's website. If you didn't get contacted, you can register at gov.uk, and then contact your GP to request a letter. If you haven't been contacted by Sainsbury's already, then you should be soon.

There is a Sainsbury's phone number to call for the Careline should you need it. Understandably, Sainsbury's is currently experiencing high levels of demand for the service, but the number to call is 0800 328 1700 and is available Monday to Sunday 8am-11pm.

Tesco

Tesco's CEO Dave Lewis said: 'On Thursday, we were given an initial list of 110,000 clinically and socially isolated people by the Government. From these, we were able to match 75,000 existing customers and we’ve already contacted them to let them know we’re making home delivery slots immediately available to them. As we receive more data from Government, we’ll make even more slots available.'

Tesco has contacted its vulnerable customers

How do I book a Tesco delivery slot for a vulnerable person?

To book a slot, you need to go to tesco.com/groceries and log in. Vulnerable customers can book a priority slot with an eight-hour window for delivery.

If you don't currently have an account with Tesco but have received a letter from the NHS because you're classified as clinically vulnerable, you can create an account on their website or call Tesco on 0800 917 7359. The store can then check if you are on the government's list.

Ocado

A representative for Ocado told HELLO!: 'We have received the government’s vulnerable shield list and have cross-referenced it with our customer database to help support those in need. We have already identified our customers on the vulnerable list and reached out to offer them delivery slots with ocado.com. We will continue to do our part as the government updates its shield list.'

You can reach Ocado on the 'Contact Us' section of their website

How do I book an Ocado delivery slot for a vulnerable person?

Follow the instructions you have received from Ocado's correspondence with you. If you haven't heard from the online supermarket, visit gov.uk to register onto the government’s list. Ocado also suggests getting in touch with them using their 'Contact Us' online form.

Asda

The Asda website says: 'We have been working closely with the DEFRA (Department for Environment, Food and Rural Affairs) and some of our fellow supermarkets for the last couple of weeks to understand how to ensure essentials reach those with no support network.

'The data we’ve received from the UK Government has allowed us to email our customers to offer first access to delivery slots, ensuring they get what they need while they stay safe at home. We’re also working on similar programmes for customers in Scotland, Wales and Northern Ireland.'

Asda priorities their most vulnerable customers

How do I book an Asda delivery slot for a vulnerable person?

A representative for Asda told HELLO!: 'People who’ve been identified on the government’s vulnerable person list will have received either an email or a letter and all the information they need is in there.'

In terms of booking a slot, Asda's website says: 'During this busy time we'll only show slots for the next 7 days to allow us to prioritise our most vulnerable customers.'

Morrisons

How do I book a Morrisons delivery slot for a vulnerable person?

Like other supermarkets, Morrison's vulnerable customers will have received communication from them about priority online booking. The store is adding a fast track queue system so its vulnerable customers can be prioritised.

Morrisons is launching a telephone ordering service

The chain has introduced other measures to help vulnerable customers too. On March 23, the store launched a new range of food boxes containing grocery and household essentials for home delivery. There are five variations of food box, with prices ranging from £30 to £45.

Morrisons is also launching a customer call centre for orders to be taken over the phone so that people who do not shop online can still order food. In the meantime, their online shopping customer number is 0345 322 0000.

We deliver 7 days a week* with convenient delivery times with standard 1-hour slots or flexible Saver slots. You can check if we deliver to your area on our Groceries page. You can also purchase our delivery pass saving up to £126 per year* visit our delivery pass page to find out more.

Delivery Charges

• Orders under £40 will be charged £7 for standard delivery
• Orders over £40 will vary between £1- £4.50.
• There is no delivery charge for orders over £100 booked for delivery on Monday - Thursday after 2pm, once you have selected your time slot on your summary page it will confirm free delivery.
• Minimum order value £25​
• The delivery charge will be confirmed when you place your order.

Delivery Pass

With our delivery pass, you can pay and upfront fee and then pay no delivery charge on your online grocery orders for the next 3, 6 or 12 months. ​

• Anytime Delivery Pass – 1 free delivery per day, 7 days a week when you spend £40 or more. ​
• Midweek Delivery Pass – 1 free delivery per day on Tuesday, Wednesday and Thursdays when you spend £40 or more.

FAQ's

You can amend your order following the guidelines here if the option to amend isn’t available its too late to change the date. Please call our team to see if we can assist further.

We're sorry you haven't been able to book a slot, there may not be availability for this selected date/week. If you believe there might be a different issue, please call us and select the technical support option 0800 328 1700

We’ll email you on the day of delivery to confirm your order and timeslot. You can read about our on the day updates here. If you have booked a Saver slot you will also receive an additional notification on the day of delivery informing you of your more precise 1-hour time slot.

Online Delivery Slots Sainsbury's Instacart

If you book a green delivery slot, this means a vehicle is already scheduled to be in your area

When Are Sainsburys Online Delivery Slots Released

Online Delivery Slots Sainsbury's Home Delivery

Saver slots are cheaper than our standard delivery slots, offering a longer time window of 4-hours or more. Customers with these slots receive an additional notification on the day of delivery informing you of your more precise 1-hour time slot.

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*We deliver on all UK Bank Holidays, however we do not deliver on Public Holidays.